Choose the best carpet cleaners company in Ealing. We deliver the most professional cleaning services in the W5 area at bargain prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Ealing collects, uses, stores, and protects personal data relating to our customers and prospective customers. It is intended to be clear, transparent, and compliant with the General Data Protection Regulation and applicable UK data protection laws.
This Privacy Policy applies to all Carpet Cleaning Ealing customers and prospective customers in our operating area, including individuals and businesses who contact us, request a quote, book a service, or otherwise interact with us in the course of our carpet and upholstery cleaning services.
Carpet Cleaning Ealing is a carpet and upholstery cleaning service provider operating in the Ealing area and surrounding neighbourhoods. For the purposes of data protection law, Carpet Cleaning Ealing is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
We only collect personal data that is necessary for us to provide our services, communicate with you, manage our business operations, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact data: name, title, billing address, service address, and communication preferences.
Communication data: information you provide when you contact us by phone, through an online form, or by post, including details of your enquiry, quotation requests, feedback, and complaints.
Service and booking data: details of the services you request or purchase, appointment dates and times, property access information you choose to share, and any specific instructions relating to your carpets or upholstery.
Payment and transaction data: payment method details, amounts paid, dates of payment, invoices, and records of any refunds or chargebacks. We do not store full card details if you pay by card; these are processed by our chosen payment service providers.
Technical and usage data: limited technical information related to how you access and use our website or online booking tools, such as IP address, basic device information, and pages you visit. This is typically collected via cookies or similar technologies where applicable and in accordance with your cookie preferences.
We may collect personal data directly from you when you contact us to request a quote, make a booking, submit an enquiry, or provide feedback. We may also collect data during the provision of our services at your property, for example, to confirm the details of the work and the completion of the job.
In some cases, we may receive personal data about you from third parties, such as online booking platforms, advertising partners, review sites, or payment providers, but only where you have given those parties permission to share your information with us.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: we process your data to provide our services, handle your bookings, issue invoices, receive payments, and manage any changes or cancellations.
Legitimate interests: we may process data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, preventing fraud, and responding to customer enquiries.
Legal obligations: we process certain data to comply with legal and regulatory requirements, including tax and accounting rules and responding to lawful requests from authorities.
Consent: in limited cases, we may rely on your consent, for example, where we use certain types of cookies or where we send marketing communications in circumstances where consent is required. Where processing is based on consent, you have the right to withdraw that consent at any time.
We use the personal data we collect for the following purposes:
To provide carpet and upholstery cleaning services in the Ealing area, including scheduling appointments, accessing your property, and carrying out the requested work.
To manage our relationship with you, including handling enquiries, sending booking confirmations and reminders, providing quotes, and responding to complaints or feedback.
To process payments, issue invoices and receipts, manage refunds, and maintain appropriate financial and business records.
To operate and improve our website, services, and internal processes, including monitoring usage and analysing trends to enhance customer experience.
To send you service-related messages that are necessary for performing our contract with you, such as changes to appointments or important information about your booking.
To send marketing or promotional information about our services where we are permitted to do so by law, and where you have not opted out or, where required, you have given your consent.
To comply with legal obligations and to establish, exercise, or defend legal claims.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage repeat services, respond to enquiries about past work, and comply with tax and financial regulations. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.
The exact retention period may vary depending on the nature of the information, the type of service, and our legal obligations. We regularly review our retention periods and securely dispose of data that is no longer needed.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are only allowed to process your data in accordance with our instructions and must implement appropriate security measures.
Examples of such processors include:
Payment processing providers that handle card or electronic payments.
Booking or scheduling tools that assist us in managing appointments.
IT and hosting providers that support our website, email, and data storage systems.
Professional advisers, such as accountants or legal advisers, where necessary for business and compliance purposes.
We may also share your personal data with law enforcement agencies, regulatory bodies, or other third parties where we are required or permitted to do so by law or where necessary to protect our rights, property, or safety, or that of our customers and staff.
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other lawful mechanisms approved under data protection law.
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration. These measures include access controls, secure storage, and regular review of our security practices.
If you are a customer or prospective customer in our operating area, you have certain rights in relation to the personal data we hold about you, subject to conditions and exemptions in data protection law. These rights include:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data.
Right to restriction of processing: you can request that we limit the processing of your personal data in specific situations.
Right to data portability: where applicable, you can request that we provide your personal data in a structured, commonly used, and machine-readable format or transmit it to another controller.
Right to object: you can object to the processing of your personal data where we rely on legitimate interests, including for direct marketing purposes.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
We may contact you with information about our services that we believe may be of interest to you, particularly if you have previously used our services in the Ealing area. You can opt out of receiving marketing communications at any time by following the instructions in the message or by contacting us to update your preferences.
This Privacy Policy applies to all personal data processed by Carpet Cleaning Ealing in connection with our carpet and upholstery cleaning services for customers and prospective customers in our operating area.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will publish the updated version on our website, and the revised policy will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
(72)
