Choose the best carpet cleaners company in Ealing. We deliver the most professional cleaning services in the W5 area at bargain prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Ealing provides professional cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company booking the services.
Company means Carpet Cleaning Ealing, the provider of the services.
Services means carpet cleaning and any related cleaning services supplied by the Company, including but not limited to upholstery cleaning, rug cleaning, spot and stain treatment, and related treatments as agreed.
Premises means the property or location where the Services are to be performed.
The Company provides professional cleaning services focused on carpets, rugs, and upholstery. The specific Services to be provided, together with the price and any additional instructions, will be agreed with the Customer at the time of booking and confirmed prior to commencement of work.
The Company reserves the right to refuse any job that, in its professional opinion, is unsafe, impractical, or outside its standard service offering. This may include areas that are inaccessible, contaminated, or present a health and safety risk.
3.1 Bookings may be requested by the Customer through the Company’s accepted communication channels. The Customer must provide accurate details regarding the Premises, including access information, parking availability, approximate room sizes, fabric types where relevant, and any particular concerns or issues such as heavy staining or damage.
3.2 A booking is considered provisional until confirmed by the Company. Confirmation may be provided in writing or verbally, including the agreed date, approximate time window, services requested, and quoted price or pricing method.
3.3 The Company reserves the right to amend the quotation where the information provided by the Customer is incomplete or inaccurate, or where the actual condition of the carpets or other items at the Premises differs substantially from that described at the time of booking.
3.4 The Customer is responsible for ensuring that someone with authority to grant access is present at the Premises at the arranged time. Failure to provide access may be treated as a late cancellation and subject to a fee in accordance with the cancellation policy below.
4.1 The Customer must ensure that the Premises are accessible at the agreed time and that the Company’s operatives can safely enter and carry out the Services.
4.2 The Customer is responsible for providing suitable parking or ensuring that permitted parking is available close to the Premises for the duration of the appointment. Any parking fees or penalties reasonably incurred in connection with the provision of the Services may be added to the final bill, where caused by the absence of free or suitable parking.
4.3 The Customer should remove small items, valuables, breakables, and light furniture from the areas to be cleaned where reasonably possible. While the Company may assist with moving light items at its discretion, this is not guaranteed and the Customer should not rely on this service.
4.4 The Customer should inform the Company in advance of any existing damage, fragile items, loose fittings, or areas of concern such as loose carpet seams, unstable furniture, or previous water damage that may affect the cleaning process.
5.1 Prices may be provided as a fixed quote based on the information supplied by the Customer, or as a rate based on room size, item type, or time required. All prices will be clearly communicated prior to commencement of the Services.
5.2 Quotations are given on the assumption of normal conditions and average soiling levels. Where the level of soiling, staining, damage, or access difficulty is significantly higher than described, the Company may revise the quotation before starting work. If the Customer does not accept the revised quotation, the Company may cancel the booking without further obligation, except for any reasonable attendance costs if applicable.
5.3 Unless explicitly stated otherwise, prices are inclusive of labour, use of professional cleaning equipment, and standard cleaning materials. Any additional charges for specialised treatments, stain protection, or extra services will be discussed and agreed before they are undertaken.
6.1 Payment is due in full on completion of the Services on the day of the appointment, unless otherwise agreed in writing in advance. For certain bookings, a deposit may be required to secure the appointment.
6.2 The Company accepts commonly used payment methods as communicated at the time of booking. The Customer is responsible for ensuring that they have the means to pay at the agreed time.
6.3 Where credit terms have been agreed for commercial Customers, invoices are due for payment within the period specified on the invoice. The Company reserves the right to charge interest and reasonable costs for late payment in accordance with applicable law.
6.4 The Company retains ownership of any goods supplied as part of the Services until payment has been received in full. Failure to pay may result in the suspension of future services.
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice prior to the agreed appointment time. The required notice period and any applicable charges will be advised at the time of booking, but the Company will always aim to act fairly and reasonably.
7.2 Where the Customer cancels or significantly changes a booking with insufficient notice, the Company reserves the right to charge a cancellation fee to cover lost time and administration costs. This may be a fixed fee or a percentage of the agreed price.
7.3 If the Company is unable to attend due to unforeseen circumstances such as staff illness, vehicle breakdown, or extreme weather, it will inform the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss or inconvenience suffered as a result of such rescheduling.
7.4 If upon arrival the Company is unable to gain access, or the Premises are not in a suitable state for work to proceed, this may be treated as a late cancellation by the Customer and a fee may be applied.
8.1 The Customer must ensure that the Premises are safe and that any pets, children, or vulnerable persons are supervised and kept away from work areas and equipment during the provision of the Services.
8.2 The Customer agrees not to request the Company’s operatives to undertake any work that is unsafe, unlawful, or outside the agreed scope of the Services.
8.3 The Company expects all Customers and operatives to act respectfully and courteously. The Company reserves the right to withdraw services immediately if operatives encounter abusive, threatening, or inappropriate behaviour at the Premises. In such cases, the appointment may be treated as cancelled by the Customer and a charge may apply.
9.1 The Company will provide the Services with reasonable care and skill and in accordance with professional standards for carpet cleaning.
9.2 While the Company uses advanced cleaning methods and products, it cannot guarantee the removal of all stains, odours, or marks. Some staining may be permanent and odours may be deeply embedded. The Company will advise the Customer where it believes that further treatment is unlikely to be successful.
9.3 The Customer understands that certain fabrics and materials may react unpredictably to cleaning, especially if they are old, worn, faded, or have been previously treated with unsuitable products. The Company will assess items before cleaning but is not responsible for wear or damage arising from pre-existing conditions, manufacturer defects, or previous treatments.
9.4 Drying times vary depending on ventilation, temperature, humidity, and the type of material cleaned. The Company will provide general guidance but cannot guarantee specific drying times.
10.1 The Company is insured for public liability and will take reasonable care to avoid damage to property. In the unlikely event of damage or loss caused by the negligence of the Company or its operatives, the Company will, at its option, repair the damage, replace the item, or offer fair compensation.
10.2 The Company’s liability shall not exceed the value of the individual item or the cost of the Services provided on the day in question, whichever is lower, except where liability cannot be limited by law.
10.3 The Company is not liable for:
a. Normal wear and tear or deterioration resulting from cleaning.
b. Damage or loss arising from inaccurate information supplied by the Customer.
c. Existing damage, defects, or stains that cannot be removed or are made more visible by cleaning.
d. Any indirect or consequential loss, loss of profit, or loss of opportunity suffered by the Customer.
10.4 The Customer must report any complaint or issue relating to the Services within 48 hours of completion. The Company will investigate and, where appropriate, return to inspect and attempt to resolve the issue. Failure to notify the Company within this period may affect its ability to investigate and address the complaint.
11.1 The Company is committed to responsible waste management and complies with applicable environmental and waste regulations.
11.2 Any waste generated by the Services, such as used cleaning solutions, water, or removed particulates, will be handled and disposed of in a safe and legal manner. The Customer must not request or require the Company to dispose of waste in a manner contrary to local regulations or environmental standards.
11.3 Where the Customer requests removal and disposal of additional items, such as old rugs or floor coverings, this must be agreed in advance and may incur an extra charge. The Company reserves the right to refuse the removal of items that fall outside its permitted waste carrier or disposal arrangements.
11.4 The Customer is encouraged to maintain adequate ventilation during and after the cleaning process, where possible, to aid drying and indoor air quality.
12.1 The Company follows health and safety practices to protect both Customers and operatives. Certain areas may be temporarily out of bounds during cleaning to avoid slips, trips, and contact with equipment or cleaning solutions.
12.2 The Customer must inform the Company of any known hazards at the Premises, such as loose floorboards, electrical issues, or recent pest treatments, that may impact the safe provision of the Services.
12.3 Some cleaning products may carry safety warnings. The Customer should keep children, pets, and vulnerable persons away from treated areas until they are completely dry or as otherwise advised by the Company.
13.1 The Company may collect and store basic personal information from the Customer such as name, address, and contact details for the purpose of providing the Services, managing bookings, and handling payments and enquiries.
13.2 The Company will take reasonable steps to protect personal data and will not sell Customer information to third parties. Data may be shared with trusted partners where necessary to process payments or deliver the Services.
13.3 By using the Services, the Customer consents to the use of their personal information in accordance with this clause and any relevant privacy notices.
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, transport disruptions, strikes, pandemics, or power outages.
14.2 In such circumstances, the Company will notify the Customer as soon as practicable and will seek to reschedule the Services when it is reasonably possible to do so.
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or its internal processes.
15.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking. Customers are encouraged to review the latest version before placing new orders for Services.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17.1 If any provision or part-provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions, together with any written confirmation of booking or agreed quotation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior discussions, correspondence, or understandings.
By proceeding with a booking or allowing the Services to be carried out, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
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